Key Details:

• Direct Hire/Perm
• Location: Onsite in Rancho Mirage
• Pay: $90k

General Description:

• Provides frontline basic support (adds, moves and changes) for our networking environment which includes switches, routers and wi-fi, along with support of end users dependent upon those networking services.
• Participates in on-call after hours support and works with other engineers for work queue assignments.
• Demonstrates compliance with Code of Conduct and compliance policies, and takes action to resolve compliance questions or concerns and report suspected violations.
• Checks work queues often and updates completed requests
• Notifies customers of the status of tickets and project tasks.
• Performs written and oral status reporting on a regular basis as needed or as requested.
• Effectively communicates with network team, IT staff members, vendors and customers.
• Documents network infrastructure changes in JIRA and notifies appropriate staff.
• Collaborates with Network Team to plan emergency changes.
• Follows network diagrams and support documentation; updates documents under the direction and approval of level II or III engineers.
• Removes retired or decommissioned hardware following established processes.
• Sanitizes (wipes) all decommissioned network hardware.
• Labels equipment per standards.
• Notifies Network team if PAR levels are low or high; communicates purchasing needs; prepares (organizes, labels, stocks, unboxes, etc.) inventory for projects and deployment.
• Addresses basic network problems.
• Assists with network software updates as requested.
• Reports issues to vendors (Cisco and others) as needed.
• Performs project related networking tasks for network initiatives.
• May be assigned to run small network initiative with oversight.
• Notifies network team of any issues that could relate to negative customer satisfaction, network instability, or degraded performance.
• Responsible for installing (rack and stack) network equipment based on templates and standards.
• Provides basic network support (IP assignments, port and VLAN assignments, IDF cable patching and cleanup).
• Performs network work at the access layer.
• Installs and deinstalls IDF UPS's; installs replacement batteries
• Installs Wireless Access Points under direction of level II / III engineers with cabling vendor.
• May help with basic VoIP duties alongside Telecommunications team members.
• Ability to create and maintain positive interpersonal relations with peers, staff, leaders and vendors
• Basic understanding of IP networking principles
• Ability to create thorough technical documentation
• Knowledge of Cisco CLI for device management
• Ability to create, edit and troubleshoot network devices (VoIP phones, fax machines, etc.) in a Cisco Environment:
• Ability to prioritize tasks and manage time efficiently to meet deadlines
• Written and verbal communication skills

Education:

• Required: Associate's degree in Information Technology or an additional two (2) years of applicable experience in lieu of associate's degree
• Preferred: Bachelor's degree

Licensure/Certification:

• Required: Network +, Security + or equivalent certification
• Preferred: Cisco Certified Network Administrator (CCNA) Routing & Switching or equivalent certification

Experience:

• Required: Two (2) years of Information Technology experience

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance.